About me

Hello, I'm Jamie

hello@jamiewallace.co.uk

I'm currently working as Head of UX at BrightHR a HR SaaS platform with over 100,000 customers and of those supporting over 1m employees across the UK, Ireland, Canada, Australia and New Zealand. My focus is on building high-performing design teams, scaling our design system, BrightUI, and creating data-driven product experiences.

I specialise in turning complex problems into clear, intuitive digital experiences, from enterprise software to responsive websites and native apps. My process is grounded in evidence and creativity:

Innovate. Prototype. Test. Reflect. Iterate.

My story so far

Chapter 01

Marketing roots

My early years at McCann Erickson, 2001-2009, gave me a practical understanding of the digital landscape, brand positioning, and user motivation.

Over 8 years, I worked in large digital teams, and learnt how to design with purpose and commercial intent. I built display advertising in Macromedia Flash, designed emails and websites whilst teaching myself web development on the side.

This dual focus on design and code built the technical foundation that would shape my career.

Chapter 02

Building a digital arm

In 2010 I moved to a boutique branding agency called Shoot the Moon, where they excelled at offline branding and packaging but lacked digital capabilities.

I was brought in to build the digital offering from the ground up. Drawing on my McCann experience, I shaped new digital services, led projects end-to-end, and consulted with external agencies to translate Shoot the Moon's brand thinking into measurable digital experiences.

This period taught me how to bridge creative vision with technical delivery.

Chapter 03

Moving into UX

As the digital websites and platforms became more complex at Shoot the Moon, that work became my bridge into UX. I became increasingly focused on research, interaction design, and product thinking, moving from hands-on design into senior and leadership roles. Since 2015 I've worked at companies providing software to the Public and Private sector.

Today, whilst I'm still very hands on, I help teams build thoughtful, user-centred products at scale, combining strategic thinking with a deep understanding of craft and the commercial realities of product development.

How this shapes my design approach

The blend of marketing, branding, and product design still informs how I work today. I care deeply about crafting experiences that are clear, useful, and commercially meaningful. Whether I'm defining strategy, mentoring designers, or refining details in the UI, I always come back to the same goal: make things work better for people.

Why hire me

I love a challenge; the more complex the better. For me there is nothing more rewarding than taking a complicated problem, breaking it down and delivering a beautifully simple solution. I question everything, continually asking "can this be better?"

Over the past 15 years I've worked as both a designer and a front-end developer. I actually run my own small digital agency called NATIVEREZ where you can see all my web projects. Projects have included small websites for local businesses right through to larger e-commerce applications.

  • I have designed, redesigned, custom built and helped to launch multiple websites and web apps.
  • I've built AI POCs and practively looked for ways AI can help multiply efficiencies in product design.
  • I've created brand identities and guidelines, logos, stationery, brochures, newsletters and internal reports.
  • I've built from scratch, developed and helped to maintain internal design systems and interface design guidelines.
  • I've contributed to streamlining work-flows and internal processes.
  • I've helped to improve the working relationships between designers and developers.
  • I've led on the hiring for design teams and skilled up designers from junior to senior.
  • I've attended and continue to attend conferences and product meetups across the world.

Skills

UX & Reporting

  • Design leadership
  • UX strategy
  • Visual Design
  • Research synthesis
  • JTBD
  • User flows ยท Enterprise SaaS
  • Design systems & Documentation
  • Accessibility
  • Insight reporting
  • Atomic research repositories

Research

  • Qualitative interviewing
  • User testing
  • Google Analytics
  • Userpilot
  • PowerBI
  • Data-informed experimentation

Development

  • HTML
  • CSS
  • JavaScript
  • Vite
  • Node/NPM
  • Tailwind
  • AstroJS/Jekyll
  • MJML
  • GIT
  • Cloudflare

Let's build something that matters.

I'm currently open to Senior/Lead Product Designer, UX Designer and Service Designer roles - particularly in HR, Fintech, accessibility, or social impact.

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